How do I reset my account password?
If you have forgotten your password, go to the Login page and click on "Forgot Password". Enter your registered email address, and we will send you a secure link to reset your credentials. Ensure you check your spam folder if you don't see it within 5 minutes.
Is patient data completely secure?
Yes. We utilize strict Multi-Tenant Data Isolation and 256-bit AES encryption. This ensures that the clinical and financial data of your clinic cannot be accessed by any other clinic on our platform. We also enforce Two-Factor Authentication (2FA) for administrators.
Can I upgrade or downgrade my plan later?
Absolutely. You can modify your subscription plan at any time from the Billing Dashboard. If you upgrade, the new features will be unlocked immediately. Downgrades will take effect at the start of your next billing cycle.
How does the 3D Odontogram work?
The 3D Odontogram allows you to visually select specific teeth and surface areas. You can assign treatments (e.g., Root Canal, Extraction) directly to the visual model, which automatically logs the procedure in the patient's chronological history. You can find detailed steps in our
Clinical Guide.
Do you provide custom setups for large hospitals?
Yes, for large hospital chains requiring dedicated servers, custom API gateways, or legacy data migration, we offer an Enterprise tier. Please contact our sales team to arrange a technical consultation.
